Orders are usually packed and dispatched within 1–4 business days. You’ll receive a tracking link once it’s on the way.

We currently ship across New Zealand, Australia, Canada and the EU.

We offer free shipping on all orders to NZ and AUS.

Shipping to the European Union and Canada is calculated at checkout based on weight.

Yes, we do ship internationally.

We accept returns within 30 days of delivery. Just email us at hello@deepvalley.co.nz to get started.
Please note return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Yes – if you'd like to swap for a different colour from our available range, just let us know when you get in touch.

We accept exchanges within 30 days of delivery, as long as the item is unused and in original condition. Just email us at info@deepvalley.co.nz to get started.