Terms of service
Deep Valley – Terms of Service
Last updated: 13 August 2025
Overview
This website is operated by Deep Valley Limited (NZBN: 9429052572036, Company Number: 9307047). Throughout the site, the terms “we”, “us” and “our” refer to Deep Valley.
Deep Valley offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced here and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, and/or contributors of content.
Any new features or tools added to the store will also be subject to these Terms of Service. You can review the latest version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
1. Online store terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region, or you have given us your consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction (including copyright laws).
You must not transmit any worms, viruses, or destructive code.
A breach of these Terms will result in the immediate termination of your access to the Services.
2. General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment details) may be transferred unencrypted over various networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
3. Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete, or current. This site may contain historical information, which is provided for reference only.
We reserve the right to modify the contents of this site at any time but have no obligation to update any information.
4. Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) without notice.
We are not liable for any modification, price change, suspension, or discontinuance of the Service.
5. Products or services
Some products may be available exclusively online and may have limited quantities. These products are subject to return or exchange only according to our Return Policy.
We make every effort to display product colours accurately; however, we cannot guarantee that your device’s display will be accurate. Colour appearance can vary based on lighting, screen type, and settings.
We reserve the right to limit the sale of products or services to any person, region, or jurisdiction. We may limit quantities and discontinue products at any time.
6. Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate account and purchase information. You must promptly update your information (email, address, payment details) so we can complete your transactions and contact you if needed.
For more details, see our Return Policy.
7. Shipping & delivery
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.
Risk of loss passes to you once the order is transferred to the carrier.
8. Optional tools
We may provide you with access to third-party tools “as is” without any warranties. Your use of these tools is entirely at your own risk.
9. Third-party links
Certain content, products, or services may be provided by third parties. We are not responsible for the accuracy or content of third-party websites and will not be liable for any harm resulting from their use.
10. User comments, feedback, and submissions
If you send us creative ideas, suggestions, proposals, or other materials, you agree that we may use them without restriction or compensation.
You must not submit anything unlawful, abusive, or that infringes on intellectual property rights.
11. Personal information
Your submission of personal information is governed by our Privacy Policy.
12. Errors and omissions
Occasionally there may be errors in product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct them without prior notice, including after you’ve submitted an order.
13. Prohibited uses
You may not use the site or its content for:
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Unlawful purposes
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Soliciting others to perform unlawful acts
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Violating any laws or intellectual property rights
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Harassing, abusing, or discriminating
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Submitting false information
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Uploading malicious code
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Collecting personal information of others without consent
14. Disclaimer of warranties; limitation of liability
We do not guarantee that your use of the service will be uninterrupted, timely, secure, or error-free.
The service and products are provided “as is” without warranties of any kind.
In no case shall Deep Valley Limited or our directors, employees, or service providers be liable for any indirect or consequential damages.
15. Indemnification
You agree to indemnify and hold harmless Deep Valley Limited and affiliates from any claim arising out of your breach of these Terms or violation of any law or third-party rights.
16. Severability
If any provision of these Terms is found unenforceable, the rest of the Terms remain valid.
17. Termination
These Terms are effective unless terminated by either you or us. If you violate any Terms, we may terminate your access without notice.
18. Governing law
These Terms and any agreements for services shall be governed by and construed under the laws of New Zealand.
19. Changes to Terms of Service
We may update these Terms at any time. The most current version will be posted here.
20. Contact information
Questions about the Terms of Service should be sent to us at:
Email: deepvalleystore@gmail.com
Postal: Deep Valley Limited, 8B Churton Street, Parnell, Auckland 1052, New Zealand
Phone: +64 27 266 4474
NZBN: 9429052572036
Company Number: 9307047